Registration of Trade Single Window

Q1. Who should register as a Trade Single Window (TSW) user?

An individual or company/organisation who:

  1. submit the trade documents through the online services in the TSW; and/or
  2. verify the validity of electronic licences/permits

covered by TSW should first register as a TSW user.

Q2. How to register as a Trade Single Window (TSW) user?

Online registration can be done as follows:

  1. Please provide the required information, including company/organisation, personal particulars, an email address and supporting document(s);
  2. Upon submission of the required information, you will receive a notification email for activation of user account; and
  3. After you have activated your account, the Office of Trade Single Window Operation will verify the information provided in your registration. Upon verification, you will receive another email notifying you of the registration result.

Please click here for details

Q3. What are the types of user accounts in Trade Single Window (TSW)?

There are three types of user accounts in TSW:

  • Individual Account;
  • Company/Organisation (Administrator) Account; and
  • Company/Organisation (User) Account.

Plese click here for details

Q4. How to activate user account in Trade Single Window (TSW)?

After you have submitted an online registration to the TSW, a system-generated notification email will be sent to your email address. Please follow the instruction in the email to activate your account. As user account cannot be created without the activation process, please provide an accurate email address in your registration.

Q5. How long does it take to register as a user of the Trade Single Window?

Upon (i) receipt of accurate and complete registration information and relevant supporting documents and (ii) activation of user account, normally the Office of Trade Single Window Operation will verify and approve your registration within two working days. Please allow sufficient time for registration.

Q6. What are the required supporting documents for registration to Trade Single Window?

The required supporting documents for registration are:

Account type Required supporting documents
Individual Account Copy of Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident).
Company/Organisation (Administrator) Account
  • Copy of the Company/Organisation’s valid Business Registration Certificate or registration document(s);
  • Copy of the Administrator’s Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident);
  • Authorisation letter issued by a proprietor, a partner or a board of director of the Company/Organisation authorising him/her as a person acting on behalf of the Company. Click here for Sample Authorisation Letter.
Company/Organisation (User) Account
  • Copy of the User’s Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident);
  • Authorisation letter issued by a proprietor, a partner or a board of directors of the Company/Organisation authorising him/her as a person acting on behalf of the Company for the submission of trade documents. Click here for Sample Authorisation Letter.

Q7. Can I amend my account information in Trade Single Window (TSW)?

After login to the TSW, you can click “Update” at the User Profile Page to amend the required information and then click “Save” to complete. You are also required to provide a new set of supporting documents for making amendment to information in relation to Company/Organisation or Personal details.

The Office of Trade Single Window Operation will verify and approve your application within two working days after the date of receipt of submission with complete and accurate registration information and supporting documents.

Q8. Can I cancel my user account in Trade Single Window (TSW)?

The account holder of the TSW (including “Individual”, “Company/Organisation (Administrator)”, or “Company/Organisation (User)” accounts) can cancel his/her own account by the following steps:

  1. login to the TSW system,
  2. go to “My Profile” page, and
  3. click “Deregister” at the bottom of that page.

Besides, an account holder of a “Company/Organisation (Administrator)” account is allowed to cancel other “Company/Organisation (Administrator)” or “Company/Organisation (User)” accounts within the same company/organisation. In this case, the following steps are required -

  1. login to the TSW system,
  2. click “Other Accounts”, and
  3. click “Deregister” next to the corresponding account.

Reminder:
User account cancellation is a permanent and irreversible action. Once the account is cancelled (i.e. deregistered), it can no longer be used to access the TSW system or retrieve any trade documents handled by that account.

Deregistration is not allowed if you are a holder of a Company/Organisation (Administrator) account and the last Pool Administrator in a User Pool. You may delete the user pool or ask another Company/Organisation (Administrator) to join the user pool in order to proceed the deregistration.

Q9. My company’s business is importing cargo through trucks to Hong Kong. How should I submit the information through the Trade Single Window (TSW)?

Any shipper company or freight forwarder has to register as TSW user before using the system.

Online registration can be done as follows –

  1. Please provide the required information, including personal particulars, an email address and supporting document(s);
  2. Upon submission of the required information, you will receive a notification email for activation of user account; and
  3. After you have activated your account, the Office of Trade Single Window Operation will verify the information provided in your registration. Upon verification, you will receive another email notifying you of the registration result.

Click here for details.

Q10. I have already registered as a truck driver under the TSW. What should I do if I need to change the vehicle registration number of the truck I drive?

You have to complete the Information Change Form (CI(E)) and bring along the Copy of the Hong Kong Vehicle Registration Document and the Copy of the Closed Road Permit and visit any one of the Registration Centres.

You could also upload the required documents in the TSW via updating subscription details for C&ED’s approval.

Q11. What is the Soft Token for the Bundling Service (Road)?

It is an application displaying security code. Individual account holders who subscribed for the Bundling Service (Road) from 1 May 2026 are required to install the Soft Token on their smartphones to perform bundling. For the installation instructions of Soft Token, please click here.

Q12. Can the physical security-token of the Road Cargo System (ROCARS) still be used in the Trade Single Window?

The physical security-token of ROCARS can still be used for bundling in the Trade Single Window. However, if the token has expired or is lost, individual account holders should call the enquiry hotline at 2117 3348 to replace it with a Soft Token. For the installation instructions of Soft Token, please click here.

Q13. Do I need to provide any supporting documents for bundling subscription in Trade Single Window?

Trade Documents Supporting Document(s) Required Bundling (Road Mode) Individual Account:

  • Vehicle Registration Document
  • HKSAR Driving Licence
  • Closed Road Permit (Optional)

Company/Organisation Account (Agent account):

  • No supporting documrnt is required

Q14. If I have an ROCARS account, do I need to register in Trade Single Window again?

User data of the existing ROCARS will be automatically migrated to the TSW system. Users are not required to re-register and only need to log in with their existing accounts for a seamless transition to the TSW service. For the details of account migration, please click here.