Contact Us

Office of Trade Single Window Operation (OSWO)

OSWO under the Customs and Excise Department, provides support to Trade Single Window (TSW) users and Participating Government Agencies (PGAs). We offer the following services –

  • Registration as a TSW user
  • User training and publicity
  • Helpdesk, hotline and other support services
  • Operation and maintenance of the TSW systems

Contact Information of OSWO

List of PGAs and their contact information

Agriculture, Fisheries and Conservation Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Methyl Bromide Import Licence for Ozone Depleting Substances and Hydrofluorocarbons Combined Application (for Import of Methyl Bromide) -
(a) Import Licence (Ozone Depleting Substances and Hydrofluorocarbons); and
(b) Import Licence for Pesticides (for Methyl Bromide)

Air Science and Modelling Group (Section 10),
Environmental Protection Department
Tel: 3153 2384
Email: olpoenq@epd.gov.hk

Plant and Pesticides Regulatory Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7007
Email: pestlic@afcd.gov.hk
Licence for Pesticides Combined Application (for Import of Methyl Bromide) -
(a) Import Licence (Ozone Depleting Substances and Hydrofluorocarbons); and
(b) Import Licence for Pesticides (for Methyl Bromide)
Transhipment Licence for Ozone Depleting Substances and Hydrofluorocarbons Combined Application (for Transhipment of Methyl Bromide) -
(a) Import and Export Licence (for Transhipment of Ozone Depleting Substances and Hydrofluorocarbons);
(b) Import Licence for Pesticides (for Methyl Bromide); and
(c) Export Licence for Pesticides (for Methyl Bromide)
Licence for Pesticides Combined Application (for Transhipment of Methyl Bromide) -
(a) Import and Export Licence (for Transhipment of Ozone Depleting Substances and Hydrofluorocarbons);
(b) Import Licence for Pesticides (for Methyl Bromide); and
(c) Export Licence for Pesticides (for Methyl Bromide)
Pesticides (not containing Methyl Bromide) Export Import/Export Licence for Pesticides Export Licence for Pesticides

Plant and Pesticides Regulatory Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7007
Email: pestlic@afcd.gov.hk
Import Import/Export Licence for Pesticides Import Licence for Pesticides
Transhipment Import/Export Licence for Pesticides Combined application (for transhipment of pesticides) -
(a) Import Licence for Pesticides; and
(b) Export Licence for Pesticides
Toothfish items Export Toothfish Import/Export/Re-export Licence Toothfish Export Licence

Fisheries Management Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 6634
Email: ccamlr@afcd.gov.hk
Import Toothfish Import/Export/Re-export Licence Toothfish Import Licence
Re-export Toothfish Import/Export/Re-export Licence Toothfish Re-export Licence
Animals, Birds & Reptiles and their part Import Special Permit for Import of Animals and Birds from Overseas Special Permit (For the Importation/ Transit/ Transhipment of Horses)

Permit & Certification Section,
Import & Export Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7063
Email: tswenquiresied@afcd.gov.hk
Special Permit for Import of Animals and Birds from Overseas Special Permit (For the Importation of Breeding Pigs from Overseas Countries/Places other than Chinese Mainland)
Special Permit for Import of Animals and Birds from Overseas Special Permit (For the Importation/ Transit/ Transhipment of Animals & Birds from Overseas)
Permit for Import of Mammals from the Chinese Mainland and Animal Products Import Permit (For the Importation of Breeding Pigs from Chinese Mainland)
Permit for Import of Mammals from the Chinese Mainland and Animal Products Import Permit (For Importation of Non-food mammals from Chinese Mainland)
Permit for Import of Mammals from the Chinese Mainland and Animal Products Import Permit (For the Importation of Animal Products)
Special Permit for Import of Dogs and Cats from Overseas Special Permit (For the Importation/ Transit/ Transhipment of Dogs and Cats from Overseas)
Special Permit for Import of Food/Pet Reptiles from Overseas Special Permit (For the Importation/ Transit/ Transhipment of Food/Pet Reptiles from Overseas)
Live Food Mammal (Pigs, Cattle, Sheep, Goats) (Imported from Chinese Mainland) Import Permit for Import of Mammals from the Chinese Mainland and Animal Products Import Permit (For the Importation of Pigs, Cattle, Sheep and Goats for Slaughter)

Permit & Certification Section,
Import & Export Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7063
Email: tswenquiresied@afcd.gov.hk
Endangered Species Import Licence to Import for Endangered Species Licence to Import for Endangered Species

Endangered Species Protection Division (Animal Licensing Unit),
Agriculture, Fisheries and Conservation Department
Tel: 2150 6973
Email: hk_cites@afcd.gov.hk

Endangered Species Protection Division (Plant Licensing Unit),
Agriculture, Fisheries and Conservation Department
Tel: 2150 6979
Email: hk_cites@afcd.gov.hk
Re-export Re-export Certificate for Species of non-Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or not yet Controlled under the Protection of Endangered Species of Animals and Plants Ordinance (Cap. 586) Re-export Certificate for Species of non-Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or not yet Controlled under the Protection of Endangered Species of Animals and Plants Ordinance (Cap. 586)
Export / Re-export Re-export Certificate for Species of non-Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) or not yet Controlled under the Protection of Endangered Species of Animals and Plants Ordinance (Cap. 586) Combined application for
(a) Licence to Export / Re-export for Endangered Species; and
(b) Re-export Certificate for Species of non-CITES or not yet Controlled under Cap. 586
Licence to Export / Re-export for Endangered Species Licence to Export / Re-export for Endangered Species
Plant Import Plant Import Licence Plant Import Licence

Plant and Pesticides Regulatory Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7000
Email: plantlic@afcd.gov.hk

Civil Engineering and Development Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Sand Import Hong Kong Natural Sand Final User Certificate Hong Kong Natural Sand Final User Certificate

Note:
In accordance with the Conditions of Hong Kong Natural Sand Final User Certificate, the Certificate Holder, and Final User(s) should undertake to complete the reporting procedures for the sand imported from the Chinese Mainland. Please click here for more details.

Fill Management Division,
Civil Engineering and Development Department
Tel: 2246 8220
Email: sandpermit@cedd.gov.hk
Sand Removal Permit Sand Removal Permit

Note:
In accordance with the Conditions of Sand Removal Permit, the Permittee, and Final User(s) should undertake to complete the reporting procedures for the sand imported from the Chinese Mainland. Please click here for more details.

Customs and Excise Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Controlled chemicals Export Authorization to Import/Export Controlled Chemicals Authorization to Export Controlled Chemicals

Note:
Some controlled chemicals also require the Export Licence issued by the Department of Health. Please refer to the Combined Application (for Import/Export of Pharmaceutical Raw Materials) - (a) Authorization to Import/Export Controlled Chemicals; and (b) Import/Export Licence for Pharmaceutical Products and Medicines for details.

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk
Authorization to Import/Export Controlled Chemicals Combined Application (for Export of Pharmaceutical Raw Materials) -
(a) Authorization to Export Controlled Chemicals; and
(b) Export Licence for Pharmaceutical Products and Medicines

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Authorization to Import/Export Controlled Chemicals Authorization to Import Controlled Chemicals

Note:
Some controlled chemicals also require the Import Licence issued by the Department of Health. Please refer to the Combined Application (for Import/Export of Pharmaceutical Raw Materials) - (a) Authorization to Import/Export Controlled Chemicals; and (b) Import/Export Licence for Pharmaceutical Products and Medicines for details.

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk
Authorization to Import/Export Controlled Chemicals Combined Application (for Import of Pharmaceutical Raw Materials) -
(a) Authorization to Import Controlled Chemicals; and
(b) Import Licence for Pharmaceutical Products and Medicines

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Transhipment Permit to Remove Controlled Chemicals in Transhipment Permit to Remove Controlled Chemicals in Transhipment

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk
Free Trade Agreement Transhipment Facilitation Scheme Transhipment Certificate of Non-manipulation under Free Trade Agreement Transhipment Facilitation Scheme Certificate of Non-manipulation under Free Trade Agreement Transhipment Facilitation Scheme

Ports and Maritime Command,
Customs and Excise Department
Tel: 3152 0233
Email: fta_enquiry@customs.gov.hk
Non-U.S. frozen chicken products Transhipment Certification of Non-U.S. Frozen Chicken Products Transhipped to the Chinese Mainland through Hong Kong Certification of Non-U.S. Frozen Chicken Products Transhipped to the Chinese Mainland through Hong Kong

CEPA and Trade Inspection Bureau,
Customs and Excise Department
Tel: 2398 5225 /
2398 5244 or
24-hour General Enquiry Hotline 2815 7711
Email: customsenquiry@customs.gov.hk
Pharmaceutical raw materials with ingredients containing controlled chemicals as specified in Schedule 2 of the Control of Chemicals Ordinance, Cap.145, Laws of Hong Kong Export Authorization to Import/Export Controlled Chemicals Combined Application (for Export of Pharmaceutical Raw Materials) -
(a) Authorization to Export Controlled Chemicals; and
(b) Export Licence for Pharmaceutical Products and Medicines

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Authorization to Import/Export Controlled Chemicals Combined Application (for Import of Pharmaceutical Raw Materials) -
(a) Authorization to Import Controlled Chemicals; and
(b) Import Licence for Pharmaceutical Products and Medicines
Optical disc mastering and replication equipment Export Licence for Optical Disc Mastering and Replication Equipment Combined application for
(a) TRA 394 (Form 6) Export Licence; and
(b) CED 373 Application for Export Licence for Optical Disc Mastering and Replication Equipment

Intellectual Property Investigation Bureau,
Customs and Excise Department
Tel: 2851 1625
Email: customsenquiry@customs.gov.hk
Import Licence for Optical Disc Mastering and Replication Equipment Combined application for
(a) TRA 187 (Form 3) Import Licence; and
(b) CED 372 Application for Import Licence for Optical Disc Mastering and Replication Equipment
Transhipment Transhipment Notification for Optical Disc Mastering and Replication Equipment Transhipment Notification for Optical Disc Mastering and Replication Equipment
Currency and Bearer Negotiable Instruments (CBNIs) Import/Export/Trashipment Declaration Form for Cross-boundary Transportation of Currency and Bearer Negotiable Instruments (CBNIs) Declaration Form for Cross-boundary Transportation of Currency and Bearer Negotiable Instruments (CBNIs)

Financial Intelligence Coordination Division,
Customs and Excise Department
Tel: 3759 3184
Email: customs_ficd_cfib@customs.gov.hk
Dutiable Commodities Export Import and Export Statements for Dutiable Commodities Export Statements for Dutiable Commodities

Customs and Excise Department
Tel: 3759 2527
Email: customsenquiry@customs.gov.hk
Import Import and Export Statements for Dutiable Commodities Import Statements for Dutiable Commodities

Department of Health

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Controlled chemicals Export Authorization to Import/Export Controlled Chemicals Combined Application (for Export of Pharmaceutical Raw Materials) -
(a) Authorization to Export Controlled Chemicals; and
(b) Export Licence for Pharmaceutical Products and Medicines

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Authorization to Import/Export Controlled Chemicals Combined Application (for Import of Pharmaceutical Raw Materials) -
(a) Authorization to Import Controlled Chemicals; and
(b) Import Licence for Pharmaceutical Products and Medicines
Pharmaceutical raw materials with ingredients containing controlled chemicals as specified in Schedule 2 of the Control of Chemicals Ordinance, Cap.145, Laws of Hong Kong Export Authorization to Import/Export Controlled Chemicals Combined Application (for Export of Pharmaceutical Raw Materials) -
(a) Authorization to Export Controlled Chemicals; and
(b) Export Licence for Pharmaceutical Products and Medicines

Controlled Chemicals and Support Division,
Customs and Excise Department
Tel: 2541 4383
Email: cedcdibccsd@customs.gov.hk

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Authorization to Import/Export Controlled Chemicals Combined Application (for Import of Pharmaceutical Raw Materials) -
(a) Authorization to Import Controlled Chemicals; and
(b) Import Licence for Pharmaceutical Products and Medicines
Biological Materials Import Import/Transhipment Permit for Biological Materials Import Permit for Biological Materials

Port Health Division (Head Office),
Department of Health
Tel: 3904 9316
Email: gr_ph@dh.gov.hk
Transhipment Import/Transhipment Permit for Biological Materials Transhipment Permit for Biological Materials
Chinese Herbal Medicines Export Import/Export Licence of Chinese Herbal Medicines Export Licence of Chinese Herbal Medicines

Chinese Medicine Regulatory Office,
Department of Health
Tel: 3904 9230
Email: tsw-cm@dh.gov.hk
Import Import/Export Licence of Chinese Herbal Medicines Import Licence of Chinese Herbal Medicines
Proprietary Chinese Medicines Export Import/Export Licence of Proprietary Chinese Medicines Export Licence of Proprietary Chinese Medicines

Chinese Medicine Regulatory Office,
Department of Health
Tel: 3904 9230
Email: tsw-cm@dh.gov.hk
Import Import/Export Licence of Proprietary Chinese Medicines Import Licence of Proprietary Chinese Medicines
Radioactive Substances and Irradiating Apparatus Import Import Licence for Radioactive Substances and Irradiating Apparatus Import Licence for Radioactive Substances and Irradiating Apparatus

Radiation Health Division,
Department of Health
Tel: 3620 3814
Email: rhd-import@dh.gov.hk
Dangerous Drugs Export Import/Export Licence and Import Certificate for Dangerous Drugs Export Licence for Dangerous Drugs

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Import/Export Licence and Import Certificate for Dangerous Drugs Import Licence for Dangerous Drugs
Import/Export Licence and Import Certificate for Dangerous Drugs Import Certificate for Dangerous Drugs
Pharmaceutical Products and Medicines Export Import/Export Licence for Pharmaceutical Products and Medicines Export Licence for Pharmaceutical Products and Medicines

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Import Import/Export Licence for Pharmaceutical Products and Medicines Import Licence for Pharmaceutical Products and Medicines
Dangerous Drugs Transhipment Diversion Licence for Dangerous Drugs Diversion Licence for Dangerous Drugs

Drug Evaluation and Import/Export Control Division,
Drug Office,
Department of Health
Tel: 3974 4180
Email: pharmgeneral@dh.gov.hk
Removal Licence for Dangerous Drugs Removal Licence for Dangerous Drugs

Environmental Protection Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Methyl Bromide Import Licence for Ozone Depleting Substances and Hydrofluorocarbons Combined Application (for Import of Methyl Bromide) -
(a) Import Licence (Ozone Depleting Substances and Hydrofluorocarbons); and
(b) Import Licence for Pesticides (for Methyl Bromide)

Air Science and Modelling Group (Section 10),
Environmental Protection Department
Tel: 3153 2384
Email: olpoenq@epd.gov.hk

Plant and Pesticides Regulatory Division,
Agriculture, Fisheries and Conservation Department
Tel: 2150 7007
Email: pestlic@afcd.gov.hk
Licence for Pesticides Combined Application (for Import of Methyl Bromide) -
(a) Import Licence (Ozone Depleting Substances and Hydrofluorocarbons); and
(b) Import Licence for Pesticides (for Methyl Bromide)
Transhipment Licence for Ozone Depleting Substances and Hydrofluorocarbons Combined Application (for Transhipment of Methyl Bromide) -
(a) Import and Export Licence (for Transhipment of Ozone Depleting Substances and Hydrofluorocarbons);
(b) Import Licence for Pesticides (for Methyl Bromide); and
(c) Export Licence for Pesticides (for Methyl Bromide)
Licence for Pesticides Combined Application (for Transhipment of Methyl Bromide) -
(a) Import and Export Licence (for Transhipment of Ozone Depleting Substances and Hydrofluorocarbons);
(b) Import Licence for Pesticides (for Methyl Bromide); and
(c) Export Licence for Pesticides (for Methyl Bromide)
Ozone depleting substances and Hydrofluorocarbons (not containing Methyl Bromide) Export Licence for Ozone Depleting Substances and Hydrofluorocarbons Export Licence (Ozone Depleting Substances and Hydrofluorocarbons)

Air Science and Modelling Group (Section 10),
Environmental Protection Department
Tel: 3153 2384
Email: olpoenq@epd.gov.hk
Import Licence for Ozone Depleting Substances and Hydrofluorocarbons Import Licence (Ozone Depleting Substances and Hydrofluorocarbons)
Transhipment Licence for Ozone Depleting Substances and Hydrofluorocarbons Import and Export Licence (for Transhipment of Ozone Depleting Substances and Hydrofluorocarbons)
Non-Pesticide hazardous chemicals Export Licence for Scheduled Chemicals Export Licence for Scheduled Chemicals

Territorial Control Office,
Environmental Protection Department
Tel: 3107 2981
Email: hcco@epd.gov.hk
Import Licence for Scheduled Chemicals Import Licence for Scheduled Chemicals

Food and Environmental Hygiene Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Food Export Health Certificate for Foods of Animal Origin Health Certificate for Foods of Animal Origin

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5428
Email: vphadmin@fehd.gov.hk
Food Inspection Certificate Food Inspection Certificate

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk
Frozen or Chilled Meat and Poultry Import Import Licence for Frozen/Chilled Meat or Poultry Import Licence for Frozen/Chilled Meat or Poultry

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2156 3012
Email: fsc@fehd.gov.hk
Permission for Import of Meat or Poultry for the Purpose of Re-export Permission for Import of Meat or Poultry (Applicable to import for re-export to the Chinese Mainland/Macau)

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk
Game Import Permission for Import of Game, Meat and Poultry Permission for Import of Game

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk
Milk, Milk Beverage / Cream / Frozen Confections Import Import Permission for Milk and Milk Beverages/ Cream/ Frozen Confections Import Permission for Milk and Milk Beverages/ Cream/ Frozen Confections

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2708 3031
Email: fsc@fehd.gov.hk
Frozen or Chilled Meat (including Prohibited Meat) holding EU / United Kingdom Export Declaration Import Permission for Import of Game, Meat and Poultry Permission for Import of Meat (including Prohibited Meat) (Applicable to holding with Export Declaration issued by eligible EU member state/United Kingdom)

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk
Frozen or Chilled Prohibited Meat holding Health Certificate issued by eligible country/place Import Permission for Import of Game, Meat and Poultry Permission for Import of Prohibited Meat (Applicable to holding Health Certificate issued by eligible country/place)

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk
Raw Milk Import Import Permission for Milk and Milk Beverages/ Cream/ Frozen Confections Import Permission for Raw Milk

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2708 3031
Email: fsc@fehd.gov.hk
Eggs Import Permission for Import of Eggs Permission for Import of Eggs

The Centre for Food Safety,
Food and Environmental Hygiene Department
Tel: 2867 5577
Email: fsc@fehd.gov.hk

Office of the Communications Authority

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Radiocommunications transmitting apparatus Export Import and Export Permit for Radiocommunications Transmitting Apparatus Export Permit for Radiocommunications Transmitting Apparatus

Licensing Unit,
Office of the Communications Authority
Tel: 2961 6724
Email: license.rdd@ofca.gov.hk
Import Import and Export Permit for Radiocommunications Transmitting Apparatus Import Permit for Radiocommunications Transmitting Apparatus
Transhipment Transhipment Notification for Radiocommunications Transmitting Apparatus Transhipment Notification for Radiocommunications Transmitting Apparatus

Trade and Industry Department

Type of Goods/Scheme Type of Control Type of Trade Document Name of Trade Document Government Agency
Rough Diamonds Export Kimberley Process Certificate Kimberley Process Certificate (Export)

Rough Diamonds Licensing Unit,
Trade and Industry Department
Tel: 2398 5557 (on application matters)/
3403 6325 (on use of the E-Services)
Email: enquiry@tid.gov.hk
Import Kimberley Process Certificate Kimberley Process Certificate (Import)
Strategic Commodities Export Strategic Commodities Import/Export Licence Strategic Commodities Export Licence

Strategic Trade Controls Branch,
Trade and Industry Department
Tel: 2398 5575 (Licensing) /
2398 5587 (Classification) /
2398 5659 (Technical Help Desk(E-services))
Email: stc@tid.gov.hk
Import Strategic Commodities Import/Export Licence Strategic Commodities Import Licence
Strategic Commodities Import/Export Licence Delivery Verification Certificate
Strategic Commodities Import/Export Licence International Import Certificate
Rice Export Import/Export Licence for Rice Export Licence for Rice

Rice Control Unit,
Trade and Industry Department
Tel: 2398 5570
Email: enquiry@tid.gov.hk
Import Import/Export Licence for Rice Import Licence for Rice